Warranty Repair (in brief)
MicroStrain warrants its products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. MicroStrain will repair or replace, at its discretion, a defective product if returned to MicroStrain within the warranty period. This warranty does not extend to any MicroStrain products which have been subject to misuse, alteration, neglect, accident, incorrect wiring, mis-programming or use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than MicroStrain.  For complete warranty information, see MicroStrain's Terms and Conditions of Sale.

Non-Warranty Repair
All non-warranty repairs/replacements will receive a minimum charge. If the repair/replacement charge exceeds the minimum, MicroStrain will contact the customer for approval to proceed beyond the minimum with the repair/replacement.

General Instructions
In order to return any MicroStrain product, you must contact us for a Return Merchandise Authorization number (RMA). Contact MicroStrain Sales or Support Engineers to obtain an RMA.

All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package.

Removable batteries should be removed and packaged in separate protective wrapping.

Please have the MicroStrain model number and serial number as well as your name, organization, shipping address, telephone number and email.

Normal turn-around for RMA items is 7 days from receipt of item by MicroStrain.