Contact & Support
LORD MicroStrain® warrants its products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. LORD MicroStrain® will repair or replace, at its discretion, a defective product if returned to LORD MicroStrain® within the warranty period. This warranty does not extend to any LORD MicroStrain® products which have been subject to misuse, alteration, neglect, accident, incorrect wiring, mis-programming or use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than LORD MicroStrain®.
All non-warranty repairs/replacements will receive a minimum charge. If the repair/replacement charge exceeds the minimum, LORD MicroStrain® will contact the customer for approval to proceed beyond the minimum with the repair/replacement.
In order to return any LORD MicroStrain® product, you must contact us for a Return Merchandise Authorization number (RMA). Contact LORD MicroStrain® Sales or Support Engineers to obtain an RMA. All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Removable batteries should be removed and packaged in separate protective wrapping. Please have the LORD MicroStrain® model number and serial number as well as your name, organization, shipping address, telephone number and email. Normal turn-around for RMA items is 7 days from receipt of item by LORD MicroStrain®.