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RMA
Warranty Return
As described in our 1 Year Warranty, MicroStrain® will
incur for its own account any cost to repair/replace a MicroStrain® product covered under
the warranty.
Non-Warranty Return
All non-warranty repairs/replacements will receive a minimum charge. The minimum charge for
wireless products is US$150.00. The minimum charge for displacement and orientation products
is US$75.00. If the repair/replacement charge exceeds the minimum, the minimum is folded into the total
repair/replacement cost.
General Instructions
In order to return any MicroStrain® product, you must contact us for a Return Merchandise
Authorization number (RMA#). Call toll-free (800) 449-3878 to obtain an RMA# from
a MicroStrain® representative.
All returned merchandise must be in the original packaging including manuals, accessories,
cables, etc. with the authorization (RMA#) clearly printed on the outside of the package.
MicroStrain® is not responsible for shipping costs (from and to the customer) or damage on returned items. Units to be
returned should be packed carefully. Please be advised that packages sent by normal U.S.
Postal Service cannot be tracked to ensure delivery. Since MicroStrain® cannot provide credit
for a return without confirming its receipt, we recommend that you use a delivery service
that can be tracked and or insured.
Normal turn-around for RMA items is 7 days from receipt of item by MicroStrain®.
Please click here to read MicroStrain®'s complete Terms and Conditions of Sale.
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