Contact & Support
In order to return any LORD MicroStrain® product either for repair or return, you must contact us for a Return Merchandise Authorization number (RMA). If you purchased directly from LORD MicroStrain® in the United States, please contact your Sales or Support Engineer to obtain an RMA. If you purchased directly from a LORD MicroStrain® distributor, please contact your distributor to obtain an RMA.
If you are located in the United States, LORD MicroStrain® supplies you directly. If you are in located in another country, LORD MicroStrain® products are available exclusively from LORD MicroStrain® distributors. Please use this locator to determine your distributor: http://www.microstrain.com/support/international
To enable customers to try our standard products risk free, LORD MicroStrain® offers a 30 day return on the purchase of a starter kit. In order to take advantage of this offer, a purchase order or payment for the starter kit is required when the order is placed. 30 day trial details may be found at: http://www.microstrain.com/support/warranty
LORD MicroStrain® Support Engineers are always available to support you in any way we can by phone, email, SKYPE or Live Chat from our home page. Contact details may be found at: http://www.microstrain.com/support/contact-support
LORD MicroStrain® insures all products shipments to their full value unless the customer specifically states a different method.
LORD MicroStrain® warrants its standard products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. Warranty details may be found at: http://www.microstrain.com/support/warranty
The 3DM-DH3 is operated by a combination RS-422 communication and power cable, part number 4005-0003.
The FAS-A is operated by a combination RS-232 communication and power cable, part number 6208-0020.
The FAS-A analog out port uses an analog cable with flying leads, part number 6208-0010.