Microstrain Little Sensors. Big Ideas.

Employment

Work with an exciting range of technologies, products and markets contributing to a dynamic culture in a fast-growing company.  Our professional and vibrant environment attracts employees from diverse backgrounds and experiences.  Whether it is the latest workplace tools or a benefit package that helps you enjoy one of the most beautiful small cities in the country, LORD MicroStrain® strives to foster work-life balance and deliver the most innovative solutions to our customers.  LORD MicroStrain®’s community embodies the philosophy of work hard, play hard, participating in volunteer and charitable events throughout the year, and making time for celebrating milestones and growth in the company.   Our recently expanded headquarters offer 29,000 square feet of open, high-tech working space, high-speed workstations, sophisticated engineering test facilities, and a state-of-the-art production area.

To apply for a job use the link at the bottom of each of the following descriptions. To view job postings for all of LORD's locations click here.

Sr. Customer Service Coordinator #714047

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Function

Sr. Customer Service Coordinator is an extension of the Customer Support Center and supports Customer Service in a non-administrative capacity. The incumbent will interact with internal customers and follow all order entry and credit process procedures to support customer requirements. Incumbent will provide support to Customer Service for the tactical functions of managing customers; including but not limited to: timely review and accurate entry of customer orders and quotes, execution of the dispute management process (debits/credits), maintenance and modification of existing orders, administration of the customer portal/websites as required.
He/she is responsible for providing timely response to customer requests for information and order status; effective verbal and written communication skills with internal and external customers; preparation of Master Data documentation for new and existing customer accounts; review and entry of customer orders per LORD procedures; providing order status to customers; updating existing customer orders; preparing quotations; administration of customer websites/portals; addition of new customers and maintenance of existing customer information in Enterprise Resource Planning software systems (SAP and Dynamics); use of software systems to follow up and track activities; participation in Process Improvement Teams. Incumbent may be required to create reports, develop Work Instructions, and participate in projects as requested. Direct interaction with external customers is limited.

MANDATORY REQUIREMENTS:
HS Diploma/GED with 3-5 years relevant experience or Associates degree with 1+ year relevant experience. Experience in a customer facing role (e.g. customer service, help desk, etc.). Proficient use of Microsoft office (typing skills required). Timely and accurate data input requirements. Ability to analyze situations, make solid decisions and work independently within a team environment. Demonstrated ability to handle high stress situations appropriately and professionally with a commitment to customer satisfaction. Proven multi-tasking and time management skills. Strong customer service, organizational and verbal/written communication skills. Excellent active listening skills paired with the ability to be clear and concise, ask relevant questions, and apply logic and deductive reasoning to deal with technical and non-technical customers. Ability to grasp product technology.

NON-MANDATORY REQUIREMENTS:
Experience with SAP, BI and Dynamics

DEADLINE FOR APPLICATION:
Please submit an Application for Open Staffing to Shannon Whelan, Human Resource Manager by Tuesday, July 29, 2014. An Application for Open Staffing can be obtained at http://lordweb/Default.aspx?alias=lordweb/openstaffing.

LORD MicroStrain® provides an outstanding benefit package to its full time employees.

LORD MicroStrain® is an Equal Opportunity Employer.

Please send resume to:

humanres@microstrain.com

Human Resources
LORD MicroStrain®
Suite 102
459 Hurricane Lane
Williston, VT 05495