LORD MicroStrain® warrants its products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. LORD MicroStrain® agrees to repair or replace, at its sole discretion, a defective product if returned to LORD MicroStrain® within the warranty period and accompanied by proof of purchase. This warranty does not extend to any LORD MicroStrain® products which have been subject to misuse, alteration, neglect, accident, incorrect wiring, mis-programming or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than LORD MicroStrain®. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer.
All non-warranty repairs/replacements will receive a minimum charge. If the repair/replacement charge exceeds the minimum, LORD MicroStrain® will contact the customer for approval to proceed beyond the minimum with the repair/replacement.
In order to return any LORD MicroStrain® product, please submit a Return Merchandise Authorization request (RMA). All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Removable batteries should be removed and packaged in separate protective wrapping. Please have the LORD MicroStrain® model number and serial number as well as your name, organization, shipping address, telephone number and email. Normal turn-around for RMA items is 7 days from receipt of item by LORD MicroStrain®.
Terms and Conditions
Please click here to read LORD MicroStrain®'s complete Terms and Conditions of Sale.
To enable customers to try our products risk free, LORD MicroStrain® offers a 30 day return on the purchase of a starter kit. In order to take advantage of this offer, a purchase order or payment for the starter kit is required when the order is placed. If the product is not suited to the application, the product may be returned within 30 days from the date of receipt for a full refund (excluding shipping and handling), as long as the product is unaltered or undamaged. Items can only be returned after LORD MicroStrain® has issued an RMA. Items must be packed to withstand shipping and returned freight pre-paid. MicroStrain will inspect the items returned and issue a refund or credit once the items have been examined and are deemed to be unaltered or undamaged. Non-standard or custom products may only be returned with MicroStrain's approval and a re-stocking penalty may be assessed. A 30 Day Return must be initiated by receiving an RMA from LORD MicroStrain®.