FAQs

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SensorConnect has to be used our 200 series products, found here. There are many how-to videos to help user's get up and running, found here.

The Terms and Conditions of Sale for this inertial sensor can be found here.

To enable customers to try our products risk free, LORD Sensing MicroStrain offers a 30-day return on the purchase of a starter kit. In order to take advantage of this offer, a purchase order or payment for the starter kit is required when the order is placed. If the product is not suited to the application, the product may be returned within 30 days from the date of receipt for a full refund (excluding shipping and handling), as long as the product is unaltered or undamaged. Items can only be returned after LORD Sensing MicroStrain has issued an RMA. Items must be packed to withstand shipping and returned freight pre-paid. LORD Sensing MicroStrain will inspect the items returned and issue a refund or credit once the items have been examined and are deemed to be unaltered or undamaged. Non-standard or custom products may only be returned with LORD Sensing MicroStrain's approval and a re-stocking penalty may be assessed. A 30-Day Return must be initiated by receiving an RMA (Returned Merchandise Authorization from LORD Sensing MicroStrain.

LORD Sensing MicroStrain warrants this product to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. LORD Sensing MicroStrain agrees to repair or replace, at its sole discretion, a defective product if returned to LORD Sensing MicroStrain within the warranty period and accompanied by proof of purchase. This warranty does not extend to any LORD Sensing MicroStrain products which have been subject to misuse, alteration, neglect, accident, incorrect wiring, mis-programming or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than LORD Sensing MicroStrain. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer.

The MV5 and the ML5 can be purchased with either the J1939 or the CANopen communication option.

Yes, we have mounted a downloadable STP (STEP) file on the Documentation tab of this product web page.

If you are using SensorConnect:

  • Launch SensorConnect and connect to the inertial sensor as normal.
  • Click Save/Load Settings.
  • Click Load Factory Default Settings and a confirmation message box appears.
  • Click Load and the message box disappears. A green notification message appears in the upper right corner of the screen to indicate success.

The inertial sensor is now set to the factory default settings.


If you are using MIP Monitor:

  • Launch MIP Monitor and connect to the inertial sensor as normal.
  • Click Settings.
  • Click Load Default Settings and a confirming message box appears.
  • Click OK and the message box disappears.

The inertial sensor is now set to the factory default settings.

Yes, the inertial sensor does have a specialized mini DB9 connector which supports power, communication, and PPS functions. We recommend that you consider using our model 6224-0100 Craft Cable to make your own customized connections. This ‘craft’ cable has the mini DB9 on one end and 9 each 18-inch color-coded flying leads on the other. With this flexibility you can craft any power and/or communication and/or PPS configuration that suits by applying your own connectors, power sources, lengths, etc. Click here for a link to the craft cable mechanical drawing.

Yes, we have mounted a downloadable STP (STEP) file on the Documentation tab of this product web page.

Although the inertial sensor’s magnetometer is calibrated at the factory to remove any internal magnetic influences in the device, measurements are still subject to influence from external magnetic anomalies when the sensor is installed. These anomalies are divided into two classes: hard iron offsets and soft iron distortions. Hard iron offsets are created by objects that produce a magnetic field. Soft iron distortions are considered deflections or alterations in the existing magnetic field. Ideally, these influences are mitigated by installing the sensor away from magnetic sources, such as coils, magnets, and ferrous metal structures and mounting hardware. However, often these sources are hard to avoid or are hidden. To mitigate this effect when using the magnetometer to aid in heading estimations, a field calibration of the magnetometer after final installation is highly recommended.

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